Call center functionalities through CRM allow Optima to reach 25% more customers and prospects.

Microsoft Dynamics CRM allows Optima call center employees to reach 25 percent more prospects than they used to in the past, and to make up to 25 percent more appointments for commercial employees. Optima has no office network at its disposal and has therefore chosen to send its representatives out into the field to build a personal relationship with their target audience. The users store all...
Read more...