There's a good chance that you've also started working with Microsoft Teams, the hub for teamwork in Office 365. After all, the working landscape changed dramatically within just a short time last year. And as is often the case, the communication needs of our organizations have evolved as well.
I probably don't need to remind you, but last year many of us were forced to work from home, either part-time or even full-time. And precisely because our work was no longer tied to one permanent location, good remote communication – with colleagues, customers and suppliers – proved to be very important.
For many, Microsoft Teams has been the instrument of choice since then to support their organization in this new communication process. One aspect that has remained somewhat overlooked up to now, certainly compared to the chat and meeting possibilities in Teams, is the rich telephony functionality (or 'calling') that the same Microsoft platform offers. Teams Calling is often just an extra tool in addition to the existing phone people still have at their desk. That’s why I'd like to take a closer look at this.