Case studies

The elimination of the revolving counter caused quite a stir among owners of solar panel with digital meters in recent years. To address their complaints, the Flemish government agreed to a one-off premium for people who made an energy-saving investment. Since the summer of 2021, the premium can be requested via an application that Inetum-Realdolmen developed together with Fluvius, the grid company that manages Flemish public utilities in the streets (electricity, natural gas, sewage, cable distribution and heat).

The user interface of the Collaborative Healthcare Platform (CoZo) needed updating. Our experts dove in with CoZo and healthcare providers and through an iterative process built an intuitive, secure and responsive user interface. Now when someone logs in, they immediately see their documented medical history from all corners of the medical landscape. A UX process with impact, the platform is currently visited around 100 times per minute at peak times.

Samsonite has had a rich tradition of innovation since its founding in 1910, as reflected in the company's unceasing efforts to keep its ICT infrastructure up-to-date. After moving most of this infrastructure to the cloud in Belgium with the help of Inetum-Realdolmen, Samsonite enlisted the same ICT partner to optimize its cloud management.

Every book by a Belgian author is collected by the National Scientific Library of Belgium (KBR). Many of the books in the warehouse had not yet been entered into the online catalogue, making them effectively invisible to the public. Inetum-Realdolmen built a tool on the Microsoft Power Platform that allowed the library to process and validate the data using Artificial Intelligence. It is a powerful application that allowed KBR to process 19,000 scans of title pages fairly quickly, which would have taken an average cataloguer nearly five years to do.

Whenever you store your data in the cloud, you as a company remain responsible for that data's security. De Watergroep found a solution from AvePoint that offers protection against data loss. Inetum-Realdolmen, which proposed AvePoint's cloud backup, is responsible for its management and support. "They take the burden off our IT team," says Philip De Ruyck, ICT Operations Team Manager at De Watergroep. 

Hybrid, transversal collaboration that is both secure and efficient: that’s what Inetum-Realdolmen achieved with Microsoft Teams at NIRAS and Belgoprocess. Now they can communicate internally and externally and exchange information without a care. Inetum-Realdolmen provided the necessary change management to support the process and prepare NIRAS and Belgoprocess for further digitizing.

Laptops and tablets are increasingly becoming standard items at Flemish schools. For both students and teachers, these convenient devices are unmissable for everyday learning. That’s why GO! Middenschool Halle has chosen WpaaS, a service provided by ICT-partner Inetum-Realdolmen.

When the sales department of IC Verzekeringen - CI Assurances started to feel limited by the constraints of Excel, the Belgian insurance broker decided to switch to a professional CRM solution. It chose Salesforce Financial Services Cloud for Insurance, a cloud CRM platform specifically tailored to the insurance sector. Inetum-Realdolmen assisted IC Verzekeringen - CI Assurances with the implementation.

When it comes to migration projects, implementing new technology is only half the battle. The other half consists of effectively integrating the new technology within your organization. To ensure all employees at the various municipal departments are fully involved in the migration to Microsoft 365, the Diepenbeek local government called on the expertise of ICT partner Inetum-Realdolmen.

Noise nuisance can become a real scourge that threatens the quality of life for residents. With innovative technology, such as artificial intelligence (AI) and the Internet of Things (IoT), the busy student city of Leuven wants to improve the identification of this persistent problem and, above all, tackle it more effectively. Inetum-Realdolmen was a partner in developing the solution.