Case studies

In September 2023, the White Yellow Cross will launch mijnWGK, its new mobile app. This is aimed at patients and their caregivers and aims to ensure even better care delivery. This initial version makes it easy for patients to track care data. The White and Yellow Cross is working with Inetum Belgium to create an app that will enable a good patient experience through functionalities such as real-time predictions of heathcare workers’ arrival times, a chat function and AI-driven monitoring of disease progression.

Oxfam Belgium is an NGO that fights against inequalities and for a fair economic model that respects human rights and the planet. It is a member of the Oxfam International confederation which is active in 87 countries, working alongside nearly 3000 partners. To effectively combat social, economic and climate injustice, one needs to undertake significant projects and have a robust organization. However, Oxfam Belgium’s IT environment was no longer meeting its needs, so it brought in Inetum Belgium to modernize its internal tools.

Antwerp University Hospital (UZA) has successfully implemented new electronic health records (EHR) through a combination of industry-specific and technical expertise. The hospital asked Inetum Belgium to support it through this critical transition.

Vanheede Environment Group optimizes its processes through innovation. That required a digital transformation, backed by a revamping of both the data center and the employee workplace. Vanheede called on the expertise of ICT partner Inetum-Realdolmen to successfully meet both challenges.

The elimination of the revolving counter caused quite a stir among owners of solar panel with digital meters in recent years. To address their complaints, the Flemish government agreed to a one-off premium for people who made an energy-saving investment. Since the summer of 2021, the premium can be requested via an application that Inetum-Realdolmen developed together with Fluvius, the grid company that manages Flemish public utilities in the streets (electricity, natural gas, sewage, cable distribution and heat).

The user interface of the Collaborative Healthcare Platform (CoZo) needed updating. Our experts dove in with CoZo and healthcare providers and through an iterative process built an intuitive, secure and responsive user interface. Now when someone logs in, they immediately see their documented medical history from all corners of the medical landscape. A UX process with impact, the platform is currently visited around 100 times per minute at peak times.

Samsonite has had a rich tradition of innovation since its founding in 1910, as reflected in the company's unceasing efforts to keep its ICT infrastructure up-to-date. After moving most of this infrastructure to the cloud in Belgium with the help of Inetum-Realdolmen, Samsonite enlisted the same ICT partner to optimize its cloud management.

Every book by a Belgian author is collected by the National Scientific Library of Belgium (KBR). Many of the books in the warehouse had not yet been entered into the online catalogue, making them effectively invisible to the public. Inetum-Realdolmen built a tool on the Microsoft Power Platform that allowed the library to process and validate the data using Artificial Intelligence. It is a powerful application that allowed KBR to process 19,000 scans of title pages fairly quickly, which would have taken an average cataloguer nearly five years to do.

Whenever you store your data in the cloud, you as a company remain responsible for that data's security. De Watergroep found a solution from AvePoint that offers protection against data loss. Inetum-Realdolmen, which proposed AvePoint's cloud backup, is responsible for its management and support. "They take the burden off our IT team," says Philip De Ruyck, ICT Operations Team Manager at De Watergroep. 

Hybrid, transversal collaboration that is both secure and efficient: that’s what Inetum-Realdolmen achieved with Microsoft Teams at NIRAS and Belgoprocess. Now they can communicate internally and externally and exchange information without a care. Inetum-Realdolmen provided the necessary change management to support the process and prepare NIRAS and Belgoprocess for further digitizing.