Salesforce

Salesforce helps companies of all sizes grow further. The integrated CRM platform provides a single, shared view of every customer across all parts of your business.

Inetum-Realdolmen is an official Salesforce Gold Consulting Partner and provides consultancy for Salesforce products such as Sales & Service Cloud, Marketing Cloud and Pardot, customer and partner portals via Communities, Lightning Field Service, the low-code Salesforce platform and the Salesforce ecosystem with attractive AppExchange solutions for PDF generation, digital signatures and more.

As a trusted technology expert and preferred business partner, we help organizations get the most out of their Positive Digital Flow.

Local proximity with a global dimension

We have locally based experts who will work alongside you to fully understand your needs. Our global dimension means you can also benefit from nearshoring.

Multi-disciplinary expertise

We have experience with a whole range of complex CRM projects, and we ensure total peace of mind as an end-to-end partner with vast in-house IT and business know-how.

Practical co-creation

We work alongside you as co-creators, taking a down-to-earth and open approach to help you grow.

Our range of solutions

Inspire & advise

Awareness & Design Study: We examine your CRM strategy and needs together with you
Proof of Concept
Customer Success Management: We keep you informed of Salesforce innovations and look at the added value for your organization
Starter packs

Integration of Salesforce solutions

Sales
Customer Service
Self-Service
(Connected) Field Service
Marketing Automation
Communities

Licenses, sourcing & Managed Services

Licenses
Sourcing
Managed Services: Support for your Salesforce environment across the entire lifecycle

Optimization

Training
Change Management
Backup as a service: CommVault with Rcloud
Audits
Accelerators: Our own plug-ins to enhance your Salesforce experience

Attention to all aspects of a successful project

At Inetum-Realdolmen, we go further than simply implementing your chosen Salesforce solution. Depending on your requirements, we can take it a few steps further in order to maximize your ROI:

Data Quality & Governance : Data quality is the foundation for the future success of an investment.
Change management for successful user adoption: It is important that the employees who will be working with your solution on a daily basis are fully on board. They need to understand the ‘why’: What’s in it for them?
Agile development: Agile is a mindset that starts with the question, "What can I do to create the most value for my business from day one?"

Our own Salesforce component

Our Salesforce consultants proactively help to build the best Salesforce experience for our customers, completely according to Salesforce's own requirements and guidelines. Within that framework, we developed our own Salesforce component. From now on, you can have the VAT numbers of your customers checked automatically, giving you some extra security when doing business!

Our EU VAT checker makes sure that the VAT number of your client is valid (registered in the database of the European Commission) and has the right format (e.g. the right amount of numbers). It checks the VAT or TAX number of any record when a record is created or updated in any Lightning page. Drag and drop it to your lightning page of choice, specify the VAT field for the page's object and you’re DONE.

Discover our free component in Salesforce AppExchange

Our experts at your service! Tell them how they can help you

A story about a happy Salesforce customer: DATS 24

In order to effectively manage its relationships with its growing number of business customers, the company needed an efficient Customer Relationship Management system. DATS 24 found a solution in the form of Salesforce, which Inetum-Realdolmen – as a trusted advisor – was able to seamlessly integrate into the organization.

Read all about it

Better Together

Our partners

Related solutions

Data Quality and Governance

Data is hot. More and more organizations are turning to data to support their business or are using it as a guide to develop new products and services.

Data Driven Marketing & Sales

Use various customer data sources to generate insights and trends and turn these into targeted and automated marketing and sales actions.

Gestion du changement en vue d'une adoption réussie par l'utilisateur.

Pour mettre en œuvre d'importants changements au sein de votre organisation de la manière la plus fluide et la plus souple possible, il est important de vous pencher sur le processus de changeme

Salesforce for Logistics & Manufacturing

Optimum Customer Engagement Management for logistics and manufacturing companies

Migrating from Siebel to Salesforce

Cloud is now core infrastructure. How do you migrate reliable existing applications to modern cloud versions? We can migrate your Siebel application to Salesforce quickly and efficiently.

Business Agility Coaching

Turn your organization into an innovative, value-driven organization

Related Case studies

When the sales department of IC Verzekeringen - CI Assurances started to feel limited by the constraints of Excel, the Belgian insurance broker decided to switch to a professional CRM solution. It chose Salesforce Financial Services Cloud for Insurance, a cloud CRM platform specifically tailored to the insurance sector. Inetum-Realdolmen assisted IC Verzekeringen - CI Assurances with the implementation.

Fost Plus has consolidated all its information on members and partners in Salesforce. This central platform offers a 360-degree overview that also includes any communications exchanged, from emails and newsletters to tickets and cases. For the implementation, Fost Plus turned to Inetum-Realdolmen.