Salesforce

Salesforce

A CRM solution that brings companies and customers together

Salesforce helps companies of all sizes grow further. The integrated CRM platform provides a single, shared view of every customer across all parts of your business.

Inetum-Realdolmen is an official Salesforce Gold Consulting Partner and provides consultancy for Salesforce products such as Sales & Service Cloud, Marketing Cloud and Pardot, customer and partner portals via Communities, Lightning Field Service, the low-code Salesforce platform and the Salesforce ecosystem with attractive AppExchange solutions for PDF generation, digital signatures and more.

As a trusted technology expert and preferred business partner, we help organizations get the most out of their Positive Digital Flow.

Salesforce gold partner

Local proximity with a global dimension

We have locally based experts who will work alongside you to fully understand your needs. Our global dimension means you can also benefit from nearshoring.

Multi-disciplinary expertise

We have experience with a whole range of complex CRM projects, and we ensure total peace of mind as an end-to-end partner with vast in-house IT and business know-how.

Practical co-creation

We work alongside you as co-creators, taking a down-to-earth and open approach to help you grow.

Our range of solutions

inspire

Inspire & advise

  • Awareness & Design Study: We examine your CRM strategy and needs together with you
  • Proof of Concept
  • Customer Success Management: We keep you informed of Salesforce innovations and look at the added value for your organization
  • Starter packs
integration

Integration of Salesforce solutions

  • Sales
  • Customer Service
  • Self-Service
  • (Connected) Field Service
  • Marketing Automation
  • Communities
licenses

Licenses, sourcing & Managed Services

  • Licenses
  • Sourcing
  • Managed Services: Support for your Salesforce environment across the entire lifecycle
optimization

Optimization

  • Training
  • Change Management
  • Backup as a service: CommVault with Rcloud
  • Audits
  • Accelerators: Our own plug-ins to enhance your Salesforce experience

Attention to all aspects of a successful project

At Inetum-Realdolmen, we go further than simply implementing your chosen Salesforce solution. Depending on your requirements, we can take it a few steps further in order to maximize your ROI:

  • Data Quality & Governance Data quality is the foundation for the future success of an investment.
  • Change management for successful user adoptionIt is important that the employees who will be working with your solution on a daily basis are fully on board. They need to understand the ‘why’: What’s in it for them?
  • Agile developmentAgile is a mindset that starts with the question, "What can I do to create the most value for my business from day one?"

 

Our own Salesforce component

Our Salesforce consultants proactively help to build the best Salesforce experience for our customers, completely according to Salesforce's own requirements and guidelines. Within that framework, we developed our own Salesforce component. From now on, you can have the VAT numbers of your customers checked automatically, giving you some extra security when doing business!

Our EU VAT checker makes sure that the VAT number of your client is valid (registered in the database of the European Commission) and has the right format (e.g. the right amount of numbers). It checks the VAT or TAX number of any record when a record is created or updated in any Lightning page. Drag and drop it to your lightning page of choice, specify the VAT field for the page's object and you’re DONE.

Discover our free component in Salesforce AppExchange

VAT checker Salesforce

Our experts at your service! Tell them how they can help you

A story about a happy Salesforce customer: DATS 24

 In order to effectively manage its relationships with its growing number of business customers, the company needed an efficient Customer Relationship Management system. DATS 24 found a solution in the form of Salesforce, which Inetum-Realdolmen – as a trusted advisor – was able to seamlessly integrate into the organization.

Better Together

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