Microsoft Dynamics 365 Customer Engagement offers a unique portfolio of intelligent CRM applications that use data-driven insights to give you the agility necessary to make and keep your customers happy, day after day. Marketing, Sales, Customer and Field Service are combined on the same platform, and your teams have all they need to achieve operational excellence, generate new leads and deliver a better customer experience, while still maintaining a human touch. Depending on your needs, you can implement the applications individually, in stages or use an integrated approach.
Microsoft Dynamics 365 Customer EngagementThe #1 all-in-one platform that fits you, not the other way around
The flexibility your customers demand. Every day
Inetum-Realdolmen is a certified Microsoft partner with a proven track record. We are eager to introduce you to our Positive Digital Flow approach, which means you no longer have to choose between all of your challenges. We believe in 'both-and'. Solutions, people and processes shouldn't work side by side, but together, in one continuous motion. By investing time and energy in four crucial activities – Inspiration, Integration, Operation and Optimization – you can keep yourself moving. It's all about fostering a digital reflex, with the customer as your starting point and technology as a strategic differentiator.
Inspiration and advice
Integration of MS CE solutions
Optimization and innovation
Start at the beginning
With a Dynamics 365 Awareness & Design Study, we use co-creation and visual facilitation to take the initial steps. Together, we can define the correct configuration for your specific needs and wishes in order to achieve the best results. Our proven project methodology ensures smooth implementation and makes sure that the tools implemented are used correctly and willingly.
Attention for your customers, your own people and your organization
As a Customer Engagement solution within the Microsoft family, we don't stand alone. We collaborate closely with colleagues on the following:
Digital Experience Platforms – Your customers are on a journey. Are you their guide?
Finance, Operations & Supply Chain – Back office and operational excellence – check?
With intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives you choice. Start with just what you need to run your business - and delight your customers.
If you are using Microsoft Dynamics CRM on-premise and wondering if migrating to Dynamics 365 (online) is needed or useful for your company, here's some information to start you off.