In September 2023, the White Yellow Cross will launch mijnWGK, its new mobile app. This is aimed at patients and their caregivers and aims to ensure even better care delivery. This initial version makes it easy for patients to track care data. The White and Yellow Cross is working with Inetum Belgium to create an app that will enable a good patient experience through functionalities such as real-time predictions of heathcare workers’ arrival times, a chat function and AI-driven monitoring of disease progression.
An app focused on patient participation
The app is designed to support the general trend towards greater patient participation: people want more engagement and easy access to their own data. So, during the User Experience journey - an important part of designing an intuitive app - the patient was at the center. The mobile app needed to present all care data in a clear, accessible way for easy consultation. Caregivers were not forgotten either, as they, too, want to be involved in the care process and to be able to check whether healthcare workers have already done their part.
The mijnWGK mobile app was built on the Xamarin platform, a mobile development platform that makes it possible to use C# and the .NET Framework to create iOS, Android and Windows native apps. Use of this platform also means the app can be adapted quickly according to White and Yellow Cross's future plans.
Tim Weltens, ICT & Innovation staff member at the White and Yellow Cross of Flanders, explains why they turned to external experts: “We couldn’t have done this type of development in-house. Besides, the sensitivity of the data involved means there were strict security requirements, which Inetum Belgium’s experts were able to meet.”