A quality, robust implementation done on a tight schedule – that's what we’ve become accustomed to from this strong team!
Peter Wuyts, Teamleider Development Factories, Fluvius
A bold project approach
Of course, the development of the successful premium service has taken some doing. It is the result of close cooperation between experts from Inetum-Realdolmen and Fluvius. Fluvius set out the initial outlines for the look and feel of the application. Inetum-Realdolmen’s team lead provided a common starting point by engaging with the business stakeholders and the design team at Fluvius. By being on-point about input and ideas from the beginning, there was less chance of miscommunication along the way.
After the official launch, four months remained to breathe life into the digital premium service. After all, there was another major release at Fluvius after four months, so that boat could not be missed. To meet such a tight deadline, it was important to make timely adjustments. The architect who designed the foundation in the initial phase remained involved throughout the process. By keeping a finger on the pulse and with regular reviewing, quality and maintainability could be kept high. Issues such as security were also addressed throughout the development process. The team took ownership to test both functional and non-functional issues (e.g., security and performance) as often as possible. All the steps taken added up to a successful going-live.
Open dialogue as the basis for smooth collaboration
Fluvius awarded Inetum-Realdolmen a position as one of the partners to build and maintain the customer portal through a procurement process. Above all, the quality of the team and of the proposed solutions were the deciding factor. There was always room for open dialogue during the regular consultation times and at other times. After all, we are convinced that only with such an approach can we be our customers' trusted technology expert and business partner.
Only for end customers?
In addition to maintenance of the digital premium service, the framework must be kept up-to-date with new premiums if the legislature decides to issue them. This digital counter is a portal for end customers; currently, we are also further developing a portal for employees of Flavius's partners. Dubbed the Partner Portal, it serves as a central access point for those external employees to securely use internal applications and exchange information. In the meantime, a lot of contractors, as well as all Public Centers for Social Welfare (PCSWs) of Flanders, are working with the portal. All in all, an interesting next step in a great collaboration!