About the use of personal data in the insurance world, the value of trust and the importance of customer engagement.

Ben Vicca is our new Application Services Director. In these chaotic times that have made for quite a challenging world already, he opted to add even more change and took on a new job. A great example of daring and resilience! As we always put people at the center, it's high time we got to know Ben a bit!

People have been teleworking in recent weeks due to coronavirus crisis. As a result, the use of Teams has increased to such an extent that Microsoft has already had to take measures to create extra capacity for the popular collaboration tool. The question therefore arises: what is it exactly that makes Teams so interesting for people working from home?

We put people at the center of everything we do, both inside and outside the walls of our office. Lately, there's been hardly anyone to be found inside those walls. Though we kept our distance physically, we've also done our utmost to stay connected and engaged mentally and virtually. Even in troubled times, we want to continue helping each other to realize our potential. It didn't take long for people to start launching various heartwarming gestures and initiatives based on the warm, family feeling that lives within our organization.

Buying behavior is constantly evolving. Online sales are experiencing unprecedented surges, and so is global competition. Experiences of other consumers encourage consumers’ buying impulses, or in a worst-case scenario they can cripple them. This behavior is fed by the digital world in which it takes place. Companies need to keep moving. Great experiences don’t just happen: we have to create them. This is where platforms can help us. Which Digital Commerce solutions for building the optimal customer experience are the right choice for you? We have compared two popular platforms.

Continuity is a priority at many companies right now. Also, customers have more questions than ever, and employees' need for additional information is likely to have grown too. How can you continue to supply everyone with the support and advice they require? A chatbot may provide a solution.

We have been living and working in a new context for several weeks. A big change that shook the world of many people, both personally and professionally. Change appears to be the only constant. You better embrace it with an open mind. After all, new challenges bring new ideas. During this crisis, a lot of people take the time to pause and look for new opportunities. Fortunately, change is part of our Realdolmen DNA. In no time, our recruiters designed a new recruitment process that can occur completely remote. Thus, today both parties can easily meet each other online.

Digitization isn't an event - it's a mindset, an ongoing process. Today's operational aspects continue to tick over, while tomorrow's new challenges are rushing towards us. Where are you positioned when it comes to digitization? Are you digitally strong and streets ahead of the competition? How digital and interactive are your customer communications? Take our test! We're sure to be able to give you a few tips. If you find yourself nodding as you read this blog, then you still have work to do.

Digital disruption has been with us now for years, and has turned many sectors upside down already. Following the banking sector, technological innovation is now forcing the insurance sector to face up to some new challenges. The main innovations are coming from insurtechs, innovative start-ups who have created a business model around either one strong idea or a well-defined insurance process. Total customer experience is the key word here. Insurers are feeling the pressure and understand that they need to accelerate.

To us, technology is a means, never an end in itself. More than ever and especially in the current context, technology helps us to communicate and stay connected to one another. Unfortunately, that isn't so easy for everyone; certainly not for those seniors currently quarantined in residential care homes. Their lack inspired a wonderful initiative.

All companies, and we do mean that literally, process mountains of documents every day. Bills arrive in the mail, job applicants email their resumes along with their applications, quotes get signed and scanned... You probably know what we're talking about. Large numbers of internal documents in multiple formats can also be great sources of challenge and frustration. Be careful, this list of ‘real life’ examples could inspire some nervous shuffling behind your desk.

Over the past decades, digital technology and innovation have been disrupting businesses across the world, bringing change to even the most staid industries. Digital revolution has already changed the face of the banking industry, and now insurance technology companies, insurtechs, are challenging the traditional boundaries and long-held monopoly of insurance companies.