The cyber attacks that have been in the news recently have placed the following question at the top of the agenda: how do you get your business up and running again as soon as possible in an emergency situation like this? Everything depends on your backup architecture. Read our five golden tips.

Technology is a means, never an end in itself. Although a CRM system falls into the category of a "refined technology tool", its smart side will only really surface when this tool is deployed properly in a business context. It can empower employees and make customers feel that you understand them better. The satisfaction levels of both your employees and your customers will increase. And when your employees are committed, they will deliver a positive, unique customer experience. Are you constructing your CRM system with this in mind?

Companies with strong omni-channel strategies and delivery exhibit a 10% year-over-year growth, an increase in order value and an average of 25% increase in sales close rates. So, why aren't all companies working on their omni-channel capacity and enhancing digital touchpoints? They only see the obstacles and don’t know how to overcome them. Luckily, we have a few ideas.

We are living in a fast moving world where experiences are becoming more and more digital, with growing expectations of customers and end users. We’ve entered a new year, new challenges are imminent, and companies need to be prepared for their next step in the digital era. So it’s a good time to have a look at some digital experience trends and expectations for the coming months.

Collecting qualitative data, and gathering insights with it, is crucial for an organization's future success. In a rapidly changing world, data is a stable basis for business operations. By cleverly combining data, you can work with insights that make the crucial difference. Our Data Insights expert, Benni De Jagere, explains how a guiding but subjective gut feeling can be captured in objective figures.

Progress is necessary, but is not always the easiest route. Often the horizon is still hazy and there are unknown obstacles blocking your path. In November, our smart city experts were ready and waiting to tackle the challenges posed by cities and towns to map out a joint plan of attack. Is a smart city something that might be of interest to you, too?

We attended the DynamicsPower! community event — also known as Dynamics 365 Saturday — and it was amazing. There was a great line-up of speakers, all there to share their knowledge, implementation strategies, experience and expertise. And the cherry on the cake was the keynote speaker for this event, James Phillips (Corporate Vice President for Microsoft Business Applications). What he had to say and much more, you can find here.

For a long time, we were convinced that you have to make choices, first focusing on one and then on the other. We are faced with so many challenges in the world of business today that making choices has become something of a lost art. Cruising speed is only reached when the best of each world comes together and there is a smooth transition between opposite aims.

At all levels of your organization, ideas are bubbling away beneath the surface. The next step is to bring them to the surface efficiently and then sift through them so that only those with the greatest added value remain. How do you do that, though?

There’s a well-known saying: ‘It’s difficult to make predictions, especially about the future.’ And it’s becoming even harder if you listen to the current generation of futurists, who are all talking about ‘singularity’. But what does singularity mean, and do you need to think about it?

Want to ensure your employees have access to their trusted digital work environment at any time and from any location without any concerns about hardware, software, updates or maintenance? That's the promise Realdolmen upholds with Workplace as a Service.

In these disruptive times, no one can tell us with certainty what lies ahead of us tomorrow. The future is hazy and every company has to learn to deal with this. Our masterclass on digital transformation 4.0 for 'futureproof business modelling' focused on raising some lighthouses on the horizon, so that participants can give their business a clear direction in this rapidly changing world.