Virtually everyone in the IT sector has come into contact with 'agile' – whether up close or from afar. In practice, this usually relates to agile software development. However, the term "agile" is broader than that, and isn't limited to the IT department at all.
It's known as "business agility". Business agility is based on the questions "Which services and products should my organization focus on in order to create added value?", and "How can I realize this added value as quickly as possible in a complex, constantly changing environment?"