Companies' online presence has developed rapidly over the last few years. It was not so long ago that it was innovative to share information through a website, perhaps managed in a centralized content management system (CMS). Now, we have advanced to an era where online communication and collaboration form the basis of a future-proof company. Innovation always needs to be on top of your mind, and taking a Platform Thinking approach can give organisations a substantial head start.

Co-creation is a highly effective way to break down barriers standing in the way of digital innovation and business transformation. In practice, this approach takes the form of workshops where the key stakeholders come together to develop a new understanding, models, products and services.

Innovation and digital transformation are at the top of the list for many businesses. However, there are many obstacles in the way from the dream of a unique customer experience to the reality of a complete digital transformation. Research shows that more than 80% of the initiatives for digital transformation fail or miss their ultimate goal. The biggest reason for this is that organizations are not always sure where to start, and frequently the approach is not ideally suited to achieving their ultimate goal.

The cyber attacks that have been in the news recently have placed the following question at the top of the agenda: how do you get your business up and running again as soon as possible in an emergency situation like this? Everything depends on your backup architecture. Read our five golden tips.

Technology is a means, never an end in itself. Although a CRM system falls into the category of a "refined technology tool", its smart side will only really surface when this tool is deployed properly in a business context. It can empower employees and make customers feel that you understand them better. The satisfaction levels of both your employees and your customers will increase. And when your employees are committed, they will deliver a positive, unique customer experience. Are you constructing your CRM system with this in mind?