Continuity is a priority at many companies right now. Also, customers have more questions than ever, and employees' need for additional information is likely to have grown too. How can you continue to supply everyone with the support and advice they require? A chatbot may provide a solution.

We have been living and working in a new context for several weeks. A big change that shook the world of many people, both personally and professionally. Change appears to be the only constant. You better embrace it with an open mind. After all, new challenges bring new ideas. During this crisis, a lot of people take the time to pause and look for new opportunities. Fortunately, change is part of our Realdolmen DNA. In no time, our recruiters designed a new recruitment process that can occur completely remote. Thus, today both parties can easily meet each other online.

Digitization isn't an event - it's a mindset, an ongoing process. Today's operational aspects continue to tick over, while tomorrow's new challenges are rushing towards us. Where are you positioned when it comes to digitization? Are you digitally strong and streets ahead of the competition? How digital and interactive are your customer communications? Take our test! We're sure to be able to give you a few tips. If you find yourself nodding as you read this blog, then you still have work to do.

Digital disruption has been with us now for years, and has turned many sectors upside down already. Following the banking sector, technological innovation is now forcing the insurance sector to face up to some new challenges. The main innovations are coming from insurtechs, innovative start-ups who have created a business model around either one strong idea or a well-defined insurance process. Total customer experience is the key word here. Insurers are feeling the pressure and understand that they need to accelerate.

To us, technology is a means, never an end in itself. More than ever and especially in the current context, technology helps us to communicate and stay connected to one another. Unfortunately, that isn't so easy for everyone; certainly not for those seniors currently quarantined in residential care homes. Their lack inspired a wonderful initiative.

All companies, and we do mean that literally, process mountains of documents every day. Bills arrive in the mail, job applicants email their resumes along with their applications, quotes get signed and scanned... You probably know what we're talking about. Large numbers of internal documents in multiple formats can also be great sources of challenge and frustration. Be careful, this list of ‘real life’ examples could inspire some nervous shuffling behind your desk.

Over the past decades, digital technology and innovation have been disrupting businesses across the world, bringing change to even the most staid industries. Digital revolution has already changed the face of the banking industry, and now insurance technology companies, insurtechs, are challenging the traditional boundaries and long-held monopoly of insurance companies.

Teams by Microsoft is now the software giant's fastest growing corporate application ever. And for good reasons. As many reasons as Teams has features in fact. According to our Microsoft Modern Workplace expert. 

Our latest Innovation Thursday has shown that the paperless office, artificial intelligence, systems integration and data security are very relevant topics when it comes to Industry 4.0. How can technology contribute to more efficient processes, smaller error margins, better safety and less internal resistance? We discussed this in detail.