RealDolmen came 1st in the Applications Development & Maintenance and Datacenter outsourcing categories and 2nd in the general classification with a score of 83% for customer satisfaction. The interviewed CIOs thus confirm that RealDolmen is an absolute top player in the field of IT outsourcing.
Marc De Keersmaecker, General Manager of RealDolmen, “I can only reiterate what I always say about this, that I am very happy and proud of this result and particularly about the fact that every year we manage to sustain this result as a local top player. I therefore want to thank all employees for their hard work to ensure these outsourcing contracts are fulfilled every day.”
Chantal Roosens, Sales Director, adds, “The sales organization is also very proud of this result, because good customer relationship and mutual trust are the 2 most important pillars on which the success of outsourcing contracts is based. As an organization we work hard on improving our services: by innovating, by perfectly meeting the needs of our customers and thus handing them the correct formulas and of course through our extreme technical competence and efficiency. This showed itself in the appreciation of our customers. Moreover, compared to last year we have managed to considerably improve our satisfaction score.
On the one hand this great overall satisfaction score shows that we have certainly won the trust of our existing customers and on the other hand, in a market where an increasing number of companies is interested in IT outsourcing, it is a clear signal that RealDolmen is an outsourcing service provider that you cannot ignore and that has happy customers.”
