More and more organizations are using Microsoft Teams not only as a virtual meeting room, but also as a cloud-based call center. As a result, the demand for additional, more advanced telephony options for the platform is also growing. “Anyone looking for specific functionality tailored to reception, a service desk or a large contact center will find the perfect complement to Microsoft Teams Calling in Tendfor’s range,” says Tom Vanderstraeten, Technology Expert Modern Workplace at Inetum.
"We have long recommended that organizations in need of a new telephony solution consider switching to Teams Calling, especially if they have already invested in Teams and more generally in the M365 environment," notes Vanderstraeten. According to him, Microsoft's cloud telephony offerings are now so mature that they can serve as a full-fledged replacement for the traditional call center that most customers previously had locally somewhere in the company.