Efficient communication is crucial for the smooth operation of an organization. "However, over the years, there were just too many solutions being used," says Zelim Bashaev, in charge of AR Metallizing's global IT infrastructure. "Not only did we have a telephone exchange, we also used Skype and had a professional solution for video conferencing." Having more than one channel available gave rise to an increasing amount of confusion. "It all boiled down to the fact that you had to agree on which solution you would use to contact someone."
To streamline the use of video in the meantime, AR Metallizing decided to switch to Microsoft Teams, both for meetings via PC and in the video conference room. "When the coronavirus crisis hit, it seemed only logical to us to expand the solution to include Teams Calling," explains Zelim Bashaev. "That would avoid the need for another softphone solution in addition to Teams. We felt it was the best choice to incorporate unified communications as a whole into Teams."
Proof of concept
For AR Metallizing, the project also offered a good opportunity to learn about Inetum-Realdolmen's solutions and service. There was no room for error. "When phones don't work, everyone notices it straight away. And complaints about it immediately reach the local IT department," Zelim Bashaev winks. "However, Inetum-Realdolmen worked out a very solid plan of action."
For the end user, it seems simple. They rely on the phone to do their work. Behind the scenes, however, things were quite complex. The project in Genk acted as a proof of concept: the blueprint for the further rollout of the solution at other AR Metallizing sites. Microsoft Teams was the starting point in combination with a new IP telephone exchange from Yeastar. Locally, a session border controller (SBC) was provided, which is connected to Teams Direct Routing.
"This provides a link between the telephone exchange and Teams," explains Zelim Bashaev. "When an employee receives a call, it happens simultaneously on the Teams client and on the landline phones we have kept in the office. The employee can then choose which way to answer the call." The fact that AR Metallizing still uses a PBX is entirely due to the production environment. "There we use DECT, which is not compatible with Teams. But the switchboard we needed for that thereby provides us with a backup for Teams at the same time."