Technological developments are coming thick and fast and changing the way we communicate and work. They even affect our actual work environment. By 2025, 75% of employees will be millennials – the generation that takes mobile working for granted. Social interaction, remote working and the blurring of lines between work and private life are normal and commonplace for them.
The employees of today are already waiting for the workplace of tomorrow, where structured and simple collaboration is a priority, all systems are connected together, and access to these systems is straightforward, whenever and wherever they are, on any device.
Change management is key
‘Suitable digital workplaces are always designed with the company’s strategic horizon in mind,’ explains David Steppe, Division Manager Engaged Workplace. ‘We rarely talk about products, and instead focus more on the longterm objective. A company that wants to make lots of international acquisitions has different workplace requirements from a company that needs to respond to developments in the market very quickly. We always translate this for the end user too, so it’s important to know what their needs and difficulties are. Only when stakeholders on the ground have been heard can projects be defined, always with full focus on user adoption to obtain maximum effect from the changes.’
Wrapped in cotton wool
Today’s employees want responsibility, freedom (of choice) and engagement. ‘To help companies meet these high demands, we’re working to develop a new Workplace-as-a-Service solution,’ says Steppe. ‘The aim is to set up a service that runs using a fixed template. When an employee signs a new contract, we take care of the IT-related side of things. We automatically create a work email address with the company name and give them access straight away. We also send them an email with a link to a personal portal for ordering materials. They are notified that they have an IT budget of €1200, for example, to put their own package together. Someone who works from home a lot might want a light laptop with an extra monitor, for instance. Then there’s a procedure to follow for selecting all the applications they want and need, so that they can be installed on their chosen devices. This order is sent to the distributors, who deliver everything to the new employee’s home a few days before they start work. Your new employee feels like they’ve been wrapped in cotton wool before they’ve even started work. An employee experience like this hasn’t really been seen on the market until now.’