Research agency Whitelane has published the results of their 2013 survey of how satisfied Belgian and Luxembourg companies are with the quality of their outsourcing partners in the following areas: Application Development & Maintenance outsourcing, Data center outsourcing and Workplace & Helpdesk outsourcing. The survey queried over 200 companies and their CIOs about a wide range of aspects, including proactivity, account management, project management, cost-savings, business knowledge, speed and relationship.
The survey ranked RealDolmen in the top three with a score of 79% for customer satisfaction from their outsourcing customers. The surveyed CIOs thereby confirm that RealDolmen is a top player for IT outsourcing.
Marc De Keersmaecker, General Manager of RealDolmen, commented: “I can only repeat what I always say about this, which is that I am very pleased and proud of this result, and especially of the fact that we see our top three ranking confirmed year after year. I would also like to thank all our employees for their commitment, since their daily efforts are essential for carrying out our outsourcing contracts."
Chantal Roosens, Sales Director, added: “The sales department is also very proud of this result, since good customer relationship and mutual trust are the keys to success for outsourcing contracts. This excellent overall satisfaction score shows that we have a good relationship with our existing customers and we definitely have their trust. In a market where more and more companies are interested in IT outsourcing, it is also a clear indication that RealDolmen is a key outsourcing service provider where it’s good to be a customer of."
