Application performance – the proof is in the pudding | Beltug

One of the most important layers of digitisation comprises the applications that support it: whether developed in-house, or purchased externally. The performance of these applications and tools is critical, which is where metrics come in. These are needed in order to monitor everything from user (client or staff) satisfaction (does the software truly support them work more efficiently, more creatively, or more easily), to software response time, server CPU usage and error rates. And those are just a few of the elements to monitor!

Let’s have a look at some best practices in this area. First, we’ll hear from Inetum-Realdolmen about using user experience metrics to establish short feedback loops. Then, we’ll get two real-life stories: how Worldline is using applications to achieve operational excellence, while FPS BOSA uses them to meet the needs of 8 million citizens.

At 13.45 Bert Van der Heyden, Teamlead Digital Performance Management at Inetum-Realdolmen will explain how business and IT can communicate better through shared insights. (English session)

Modern cloud platforms are complex. Let’s have a look at how to maintain an overview on this ever-changing environment while keeping your business goals in mind. In an agile world where measuring everything is key and connected data are priceless, you’ll learn about establishing short feedback loops using user experience metrics as a guide.

Event