Salesforce for Logistics & ManufacturingOptimum Customer Engagement Management
A connected platform for optimum growth
In the digitized company of today, production facilities, warehouses, sales departments, transport departments and even reception areas are no longer islands working in isolation. It is only when all departments are linked to one other that you can make best use of the data you have collected with the aim to making your business grow.
A Customer Engagement System such as Salesforce® enables your marketing department and mobile salesforce to create a connected platform.
Salesforce Sales Cloud
44% more sales productivity
With Salesforce, your salespeople have a complete 360° picture of each customer and their needs at all times – whether in the office, at home or on the road. In addition, salespeople, experts, partners, suppliers, distributors, etc. can work together in real time, resulting in rapid and successful deals.
Salesforce Customer Succes Platform
Salesforce provides you with a cloud-based platform that gives you a 360° overview of your customer. Furthermore, all departments are connected to each other, enabling you to improve your sales, services and marketing. Read more about Salesforce here.
Salesforce Service Cloud
29% more customer satisfaction
Salesforce offers direct access to contract information, legal data and information. Combined with a 1-to-1 service for your customers, you can pro-actively reduce “product downtime”. Salesforce’s omni-channel options allow you to contact your customer in real time by phone, email, live chat, etc.
As an official Salesforce partner, we provide certified consultancy services on Salesforce products.
- Advice on your CRM strategy and requirements
- Implementation of your scalable Salesforce environment, from just one to thousands of users.
- Extension of the Salesforce options via custom developments for your business.
- Integration with your existing applications such as ERP and Document Management systems.
- User Adoption Plan and training for end users on the use and management of Salesforce
- Support for your Salesforce environment during its entire lifecycle.
- Management of your complete Salesforce environment.
- Regular updates on Salesforce innovations and roadmaps.
- A specialist Salesforce team with experience in different domains and products.
Experience with customer engagement management in logistics and manufacturing.
With over 20 years’ experience in various business sectors, including logistics, manufacturing and field services, we have the right people with the necessary skills to implement a new technology for customer engagement and to provide you with strategic support and even take over management of the technology for you.
In addition, our employees’ knowledge covers various technologies, meaning that you will always receive objective advice about different options and integration solutions. Last but not least, we take care of training your end users and preparing a well-conceived change management plan.