- Do you want to align your internal and external communications more closely?
- Is the flow of incoming communication so complex that you can no longer see the forest for the trees?
- Do you want your documents to be archived more efficiently?
- Are you wondering what the best way is to approach your customers? And do you know how they prefer to reach you?
We are in the middle of the golden age of content – a world with enormous amounts of information. Everything is digitally recorded and documented. Even so, this wealth of information can also be a breeding ground for noise. How can you approach, inform and reach your customers and employees in an effective, agreeable way? Can you create order from all the various flows of information? Does this happen in a standardized, automated manner? Can you meet expectations regarding personalization, too? In short, your document flows need to be correct. They are a valuable asset for achieving the desired and requested customer and employee experience.
Bring everything together in one story
As an organization, you receive and send out huge amounts of data and documents on a daily basis, both on paper and digitally. These come and go to and from various parties and via many channels. This takes place on two levels. You exchange information externally, but there is also a great deal going back and forth internally. It is also important for everything to be archived in a clear manner in order to ensure that knowledge is safeguarded. In other words, there are roughly three elements (external communication, internal communication and archiving) that summarize your entire documentation flow. Document Management (DM) enables you to manage and coordinate everything efficiently.
A DDM solution enables you to create, manage, store, retrieve and deliver documents in an efficient, personalized and automated way. You can control and optimize your document and communication process on an end-to-end basis.
Realdolmen as a partner
As a one-stop shop, we are able to integrate and seamlessly coordinate the various solutions. Others often only offer a single isolated solution, but we join all the dots. This ensures that your information and documentation flow evolves into a single flowing whole, and your customers and employees receive the digital experience they expect.
We have a solution available for your outgoing documents as well as for your internal processes and archiving. This enables us to eliminate the complexity inherent in managing information and documentation, allowing you to fully concentrate on your core business. We offer an integrated response that supports your daily operations and relieves the burden on you as much as possible.
In a B2C context, in which the quality of the relationship with the end customer has become an important asset to bind existing customers and attract new, the document forms an essential link between the company and its customers or between an org