Chatbot

Technology that can make your customer relationship more human again. It seems paradoxical, but it isn't. A chatbot is a program designed to interact naturally with a human being. It's an easy and user-friendly gateway to every bit of information your customer wants or needs. It uses natural language and encourages a conversation. It enables you to handle any questions your customers may have and to assist them with personal advice. It is a tremendous boost in the experience all consumers are currently looking for.

The key drivers

Create the right experience

Language is the most natural way for people to express their needs and wants. The chatbot understands this natural language and offers an experience that customers expect.

24/7 availability

In these days of instant Google satisfaction, we are used to seeing all our questions answered right away. A chatbot is ready for the next question at any time of the day or night, on platforms such as Facebook Messenger or your company's website. It operates entirely according to the customers' preferences.

Better insights into needs

Interpreting data on users' click behavior is very complex and labor-intensive. This is now definitely a thing of the past, because your customers are simply telling you what they are looking for and what they want. All you have to do is to analyze the conversations in order to find out what works and what doesn't, what's missing and what's appreciated.

Continuous service improvement

A chatbot keeps learning more and more all the time. The more data the bot processes, the more accurate and efficient it becomes.

Save time

There have always been customer questions, so installing a chatbot frees up a lot of time for the people who used to answer these questions.

Increased productivity

Your employees' valuable time can now be spent on tasks that generate more added value.

The Gfi group has built its own complete chatbot solution for setting up and managing a bot quickly and easily. BotFoundry consists of a starter kit, an administration portal for content management and usage analysis, and an application for easy installation of the Bot Foundry chatbot in your Azure environment. The latter is particularly useful for companies that are using multiple chatbots.

Our solution does not impose its own platform and can be seamlessly integrated into your existing Azure platform. If you don't have an Azure platform, there is no need to worry because we can host your chatbot for you. This will enable you to get started more quickly without any prior knowledge of Azure. As the integrator, we have all the expertise to link our chatbot solution to your business applications. A chatbot learns by doing, so we also built in a safety mechanism for this. Thanks to the integration with Live Agent, Live Chat, your service desk, your customer support solution and so on, all questions can be answered. This is the way to realize the ideal customer experience. You can try our solution free of charge for 30 days, because we are convinced that a chatbot's true potential is only revealed when you are actually using it.