Research from Harvard University shows that organizations still spend the most time on operational tasks. However, this is not an immutable law. Our services to support the digital workplace – known as Workplace as a Service (WPaaS) – enable us to give our customers' IT managers some extra breathing room. By relieving them of their operational burdens as much as possible, more of their time is freed up for strategic initiatives. This is how we help them find the best possible balance between operational and strategic IT: an important prerequisite to achieving a continuous Digital Flow and avoiding getting bogged down by standalone digital projects.
Paper inefficiencies removed
Realdolmen's field service activities also form part of the services that comprise Workplace as a Service. “We maintain, repair and replace all our customers' hardware: servers, desktops, laptops, printers, phones, tablets, you name it," states Customer Support Engineer Kris Voordeckers.