Over the past decades, digital technology and innovation have been disrupting businesses across the world, bringing change to even the most staid industries. Digital revolution has already changed the face of the banking industry, and now insurance technology companies, insurtechs, are challenging the traditional boundaries and long-held monopoly of insurance companies.

Teams by Microsoft is now the software giant's fastest growing corporate application ever. And for good reasons. As many reasons as Teams has features in fact. According to our Microsoft Modern Workplace expert. 

Our latest Innovation Thursday has shown that the paperless office, artificial intelligence, systems integration and data security are very relevant topics when it comes to Industry 4.0. How can technology contribute to more efficient processes, smaller error margins, better safety and less internal resistance? We discussed this in detail.

Companies' online presence has developed rapidly over the last few years. It was not so long ago that it was innovative to share information through a website, perhaps managed in a centralized content management system (CMS). Now, we have advanced to an era where online communication and collaboration form the basis of a future-proof company. Innovation always needs to be on top of your mind, and taking a Platform Thinking approach can give organisations a substantial head start.

Co-creation is a highly effective way to break down barriers standing in the way of digital innovation and business transformation. In practice, this approach takes the form of workshops where the key stakeholders come together to develop a new understanding, models, products and services.

Innovation and digital transformation are at the top of the list for many businesses. However, there are many obstacles in the way from the dream of a unique customer experience to the reality of a complete digital transformation. Research shows that more than 80% of the initiatives for digital transformation fail or miss their ultimate goal. The biggest reason for this is that organizations are not always sure where to start, and frequently the approach is not ideally suited to achieving their ultimate goal.

The cyber attacks that have been in the news recently have placed the following question at the top of the agenda: how do you get your business up and running again as soon as possible in an emergency situation like this? Everything depends on your backup architecture. Read our five golden tips.

Technology is a means, never an end in itself. Although a CRM system falls into the category of a "refined technology tool", its smart side will only really surface when this tool is deployed properly in a business context. It can empower employees and make customers feel that you understand them better. The satisfaction levels of both your employees and your customers will increase. And when your employees are committed, they will deliver a positive, unique customer experience. Are you constructing your CRM system with this in mind?

Companies with strong omni-channel strategies and delivery exhibit a 10% year-over-year growth, an increase in order value and an average of 25% increase in sales close rates. So, why aren't all companies working on their omni-channel capacity and enhancing digital touchpoints? They only see the obstacles and don’t know how to overcome them. Luckily, we have a few ideas.

We are living in a fast moving world where experiences are becoming more and more digital, with growing expectations of customers and end users. We’ve entered a new year, new challenges are imminent, and companies need to be prepared for their next step in the digital era. So it’s a good time to have a look at some digital experience trends and expectations for the coming months.

Collecting qualitative data, and gathering insights with it, is crucial for an organization's future success. In a rapidly changing world, data is a stable basis for business operations. By cleverly combining data, you can work with insights that make the crucial difference. Our Data Insights expert, Benni De Jagere, explains how a guiding but subjective gut feeling can be captured in objective figures.

Progress is necessary, but is not always the easiest route. Often the horizon is still hazy and there are unknown obstacles blocking your path. In November, our smart city experts were ready and waiting to tackle the challenges posed by cities and towns to map out a joint plan of attack. Is a smart city something that might be of interest to you, too?