Customers who have already received a replacement battery through the recall program of January 2018 are NOT affected by this expansion.
HP urges customers to recheck all potentially affected products.
The potentially affected batteries were delivered December 2015 through December 2018 for the mobile computers of following models:
- ProBook (HP ProBook 64x G2- and G3-serie, HP ProBook 65x G2- and G3-serie, HP ProBook 4xx G4-serie (430, 440, 450, 455 and 470), HP ProBook 4xx G5 (430, 440, 450, 455, 470))
- ZBook (HP ZBook 17 (G3 and G4), HP ZBook Studio G3, HP ZBook Studio G4)
- x360 (HP x360 310 G2)
- Pavilion (HP Pavilion x360)
- ENVY (HP ENVY M6, HP 11, HP 11 Notebook PC)
- HP ZHAN 66 Pro G1
- HP ENVY 15
- Mobile Thin Client (HP mt20, HP mt21, HP mt31)
Also the batteries that were provided as replacement batteries within this period should be reverified and replaced if necessary
HP asks you to check your battery by using following link. If it seems this program affects your battery, you should cease use of affected batteries immediately. The affected battery has to be removed from the notebook and you can receive a replacement battery at no cost.
HP has also set up a bulk validation and replacement process to help customers who have five or more potentially eligible batteries that need to be validated. For more information, contact the relevant regional Bulk process team via the following e-mail address: EMEABulkBatteryRecall@hp.com.
