The ability to respond quickly in a changing world requires a solid digital strategy. Onesto opted for a digital platform. They used this to streamline their day-to-day services, both customer-facing and internal, and brought in-house functionalities that may be useful in the near digital future.

Home loans that offer opportunities

Onesto has been the place to go for attractive, guaranteed loans for 125 years. As an approved mortgage lender, they offer everyone an opportunity to acquire or retain their own property. They focus exclusively on first-time buyers who want to finance their first home and potentially some renovations, and then guide them through the entire home project. "Guidance like this demands a wide range of services and close contact with our customers and other stakeholders, such as appraisers. We have drawn up a digital roadmap to raise this communication and information sharing, with the customer and within our own company, to a higher and future-proof level," says David Govaert, board member at Onesto.