A bot will start living a life of its own and take over my organization.
Simply put: no way! A chatbot's efficiency is entirely dependent on the humans behind it. The bot's answers are and always will be controlled by human beings. In practical terms, you can adjust them whenever you feel the need. It's you who determines the extent of the chatbot's knowledge, guiding its learning process like a good parent. Yes, Artificial Intelligence is increasingly part of our current reality, but the technology's primary aim is to help make our lives easier and support us. It's up to us to decide when and how. In brief, you are still in control and no, our bots will not be taking over the world!
Online visits are often brief and users are quick to leave. A chatbot won't be able to hold their interest.
A chatbot that initiates a conversation after a certain time during a website visit can actually help catch the user's attention. It offers a hint of the company's innovative character and boosts the customer or employee experience. To further enhance that experience, it can be nice to provide the bot with a bit of personality. Making the bot more human and programming it to cope with unexpected commands can also help maintain users' interest. Be sure not to overdo it, though, and make a solid foundation your first priority; no one wants a bot that's hilarious, but incapable of providing a useful answer.
Without personal interaction, I'll no longer be aware of my customers' concerns.
On the contrary. All your bot's conversations with customers are recorded in detail, so that you always know what's up. What questions do your customers have, what information do they require and where do they seek help? You can see it all in the administration portal and prepare a response immediately.
A chatbot is labor-intensive and expensive.
The information we use to feed the chatbot is drawn purely from existing sources initially. Your website probably contains quite a range of information already; integration with your website's content management system is likely to provide plenty of useful answers.
The use of a chatbot will lead to huge time savings for the people who were formerly the first port of call for any questions. They will now be free to take on tasks of greater added value and develop to their full potential.