On the road
The weCare maintenance contract has been around for 20 years. To mark this milestone anniversary, it received a new, digitalized makeover. Volkswagen D'Ieteren Finance and Realdolmen joined forces to get the staff acquainted with the new features. They developed 'weCare On The Road' together, a training program for official dealers provided by a mobile training center: the Realdolmen Tomorrow on Wheels van. Realdolmen worked with Microsoft to convert a Volkswagen Crafter into a demo room on wheels to familiarize people with the latest technologies.
Each session lasted about half an hour and addressed both technical and soft skills. The Surface Hub was used to develop live demos with the participants, which allowed them to experience the new tool for themselves. After the training session, everyone received a One Pager that summarized all the content provided.