RealDolmen is the best of the Belgian-Luxemburg outsourcing class
KPMG Equaterra has published the results of its yearly customer satisfaction survey, held among companies in Belgium and Luxembourg, to assess the quality of their IT outsourcing partners. This study questions almost 200 companies about various aspects such as quality, SLA compliance, flexibility, innovation and price. RealDolmen obtained a score of 83/100 and comes out as the ultimate outsourcing partner as far as customer satisfaction is concerned.
Marc De Keersmaecker, Chief Operations Officer at RealDolmen, “I am very happy and proud with these results. It is a direct consequence of the vast qualities and dedication of our people, who answer for the interpretation of these contracts on a daily basis. On the other hand, it also proves that our engagement of making good deals and our devotion is not an empty commitment, but that our customers also experience it as such."
Visit the website www.KPMG.be for further information about the survey itself.