Technology Innovation Workshop

Technology Innovation Workshop

Your appointment with the most important business and ICT trends

“We make ICT work for your business”. And we really mean it. As largest independent ICT integrator in Belgium, we see it as our duty to keep you informed about the major changes on the Belgian market. In No Nonsense, brief and forceful language. Because you can better use your precious time for doing business, we will keep you informed about what’s living on the market.

The RealDolmen Technology Innovation Workshops are interactive awareness sessions with you and your management team, lasting 1.5 to 2 hours, during which we take a close look at 2 or 3 important Business & ICT trends; each item being discussed for about half an hour. And most important: you determine by yourself the Business and ICT trends which will be discussed!

 Business & ICT Trends

High Performance Workplace
How does the digital workplace of tomorrow looks like? We take a close look at the most important trends which influence the current working methods and consider how you can respond to these methods. What do you need to pay attention to and which traps do you need to avoid?

Shift from a CRM solution to an XRM platform
CRM is often used for sales, service and marketing purposes, where the end customer occupies a central position. But this solution is more a more used in other domains within your organization and directed towards a different type of ‘end customer’. Citizens, students, professors, doctors, employees, suppliers, partners... are all potential ‘end customers’ for whom a Relationship Management System can be deployed.

Performance Management
You may already have encountered different business (departmental or not) intelligence initiatives. Today, the tendency consists of streamlining these tactical initiatives with one another by performing a strategic coordinating exercise called Performance Management. This exercise is a kind of steppingstone which offers structure and calm within the entire reporting stage.

Agile Budgeting & Planning
For many companies, a budgeting exercise is a real nightmare and an iterative process causing frustration and a huge loss of time. Certainly in the current economic situation and because of the many take-over and merger actions, which make it difficult to perform a quick and correct budgeting exercise. In short, how can you continue using your favourite Excel tools, without it leading you to the ‘Excel hell”?

The future of Customer Engagement Management
Each organization keeps drawing special attention to the needs of the customer. Today, the tendency wants you to focus on your customers’ behaviour. This behaviour clearly appears on-line, where we assist to a shift of WCM (Web Content Management) towards WEM (Web Engagement Management). But it goes further than just that shift... especially when taking into account the other communication channels the customer uses.

Demystified Cloud
You may already have heard about the so-called cloud. But what is that all about? What are the different types of clouds, which services can be purchased and in which situations can the cloud offer you an interesting solution? How can you apply this clearly in your organization?

Retrieve more out of your existing Information Architecture
This session is somewhat more technical, but allows you as a member of the board, to get a quick and surveyable view of all aspects IT has to deal with when setting up its enterprise architecture. Besides, a further examination explains how you can approach existing ICT trajectories in a more efficient and effective way by using ALM - Application Lifecycle Management.

Evolution towards an Information-driven Organization
Data exist in abundance. How do you cope with this profusion? How does your data governance structure look like? More and more often, Master Data Management and Data Quality initiatives are arising from all sides. This session allows you to gain an insight into the various perspectives which are important in the decision-making process.

Closed Loop Marketing
According to Gartner, CIOs will have lost effective control of 25 percent of their organization’s IT spending by 2014, and by 2017, chief marketing officers may have a bigger IT budget than CIOs do. The agenda of CMOs is about automating Closed Loop Marketing. 88% of best-in-class companies use Closed Loop Marketing whereas only 43% of industry average performing organizations use it (study of Aberdeen group). On the other hand Closed Loop Marketing can no longer survive without information technology.

Practical information